uu99 Terms & Conditions
Your Rights and Obligations
These Terms and Conditions govern your access to and use of the uu99 platform — including all casino games, sports betting markets, payment services, and support channels. Please read this document carefully before registering an account or placing any wager on uu99. By using the platform, you confirm that you have read, understood, and agreed to these terms in their entirety.
Key Policy Highlights
A summary of the most important rules that every uu99 player should understand before using the platform. These highlights do not replace the full terms below.
18+ Age Requirement
uu99 is strictly for adults aged 18 and above. You must confirm your age during registration. If age verification fails at any stage, your account will be suspended and any pending withdrawals will be held pending review. No exceptions are made regardless of account history or deposit volume.
One Account Per Player
Each player is permitted exactly one registered account on uu99. Creating duplicate or multiple accounts — whether under the same name, payment method, device, or IP address — is a serious breach of these terms and will result in permanent account closure and forfeiture of all balances held across the linked accounts.
Deposits & Withdrawals in BDT
All transactions on uu99 are processed in Bangladeshi Taka (৳ BDT). Supported payment methods include bKash, Nagad, Rocket, Upay, and selected local bank transfers. The platform charges no deposit fees on its side. Minimum deposit and withdrawal amounts start at ৳500 via mobile wallet methods.
Bonus Wagering Requirements
All bonus offers on uu99 carry wagering requirements, eligible game restrictions, minimum odds thresholds (for sports), and time limits. These conditions are stated clearly on each offer's detail page before you opt in. Attempting to withdraw bonus funds before meeting wagering requirements will result in the bonus and associated winnings being voided.
Account Security Responsibility
You are solely responsible for maintaining the confidentiality of your uu99 login credentials. Never share your username, password, or one-time PIN with any third party. uu99 will never ask for your password via live chat or email. Any unauthorised account activity must be reported to support immediately. uu99 is not liable for losses arising from credentials shared by the account holder.
Fraud & Collusion Are Prohibited
Any attempt to defraud uu99 or other players — including but not limited to bonus abuse, chargeback fraud, collusion in poker or live games, use of prohibited software, or exploitation of technical errors — will result in immediate account termination, full forfeiture of balances, and where appropriate, reporting to relevant financial institutions.
1. Definitions
The following terms carry specific meanings throughout this document. Understanding these definitions will help you interpret your rights and obligations under these Terms and Conditions.
2. Acceptance of Terms
By accessing the uu99 platform — whether by registering a player account, logging in to an existing account, browsing the game lobby, placing a wager, making a deposit, or contacting the support team — you confirm that you have read these Terms and Conditions in full, that you understand their content, and that you agree to be legally bound by them.
If you do not agree with any part of these Terms and Conditions, you must immediately cease using the uu99 platform and close any existing account by contacting the support team at [email protected] or via live chat.
These Terms and Conditions apply in addition to any game-specific rules, bonus-specific terms, tournament rules, or privacy policy provisions published on uu99. In the event of a conflict between a specific game rule or promotion term and these Terms and Conditions, the more specific document will govern with respect to that specific matter, and these Terms and Conditions will govern in all other respects.
Jurisdiction and Governing Law: These Terms and Conditions are intended for players accessing uu99 from Bangladesh. uu99 makes no representation that the platform or its services are appropriate or available for use in other jurisdictions. Players outside Bangladesh who choose to access uu99 do so on their own initiative and are solely responsible for compliance with any applicable local laws.
Language of Agreement: These Terms and Conditions are written in English and shall be interpreted exclusively according to their English-language text. Any translation provided for convenience does not constitute a binding version of this agreement.
By Using uu99, You Confirm:
- You are at least 18 years of age
- You are acting on your own behalf, not for a third party
- You have read and agreed to these Terms in full
- You understand that gambling involves real financial risk
- You are not a resident of a prohibited jurisdiction
- Your deposit funds are from legitimate personal sources
- You have reviewed and accepted the Privacy Policy
3. Account Registration & Eligibility
To access real-money games and betting markets on uu99, you must first register a player account. Registration is free and requires you to provide accurate, current, and complete information including your full legal name, date of birth, mobile number, and a valid email address. You must not use fictitious personal details, another person's identity, or placeholder information when registering.
Age Eligibility: Only adults aged 18 years or older are eligible to register and maintain an account on uu99. This requirement is absolute and applies to all players regardless of location within Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other city or region). uu99 reserves the right to request proof of age at any time, including before a first withdrawal is processed.
One Account Policy: Each individual player is permitted to hold exactly one registered account on uu99 at any time. Creating, using, or benefiting from multiple accounts — whether under the same identity, different identities, the same device, the same payment method, or the same network connection — constitutes a material breach of these terms and will result in the closure of all associated accounts and the forfeiture of all balances, bonuses, and pending withdrawals.
Account Security: You are fully responsible for all activity that occurs under your account. Your login credentials — username, password, and any one-time PIN — must be kept confidential at all times. You must not share your credentials with any third party, including family members. If you suspect that your account has been accessed without your authorisation, contact the uu99 support team immediately via live chat or at [email protected].
KYC Verification: uu99 may require you to complete identity verification (KYC) before processing your first withdrawal, when a withdrawal exceeds a certain threshold, or at any other time deemed necessary for security or compliance purposes. KYC documentation typically includes a government-issued photo ID (National ID card, passport, or driving licence) and may also include proof of address or proof of payment method ownership. Failure to provide satisfactory KYC documentation within the timeframe specified by the support team may result in withdrawal delays or account suspension.
4. Deposits & Withdrawals
All financial transactions on uu99 are denominated in Bangladeshi Taka (৳ BDT). uu99 supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, BRAC Bank transfer, Islami Bank transfer, and Sonali Bank transfer. The availability of specific methods may change without prior notice; the current list of available methods is always displayed in the Cashier section of your account.
Deposits: Deposits are credited to your uu99 real-money balance after the transaction is confirmed by the payment provider. For mobile wallet methods (bKash, Nagad, Rocket, Upay), this typically occurs within 1–3 minutes. For bank transfers, crediting may take 1–3 business days. The minimum deposit amount is ৳500 for mobile wallet methods. uu99 does not charge a deposit fee on its side; however, your payment provider may apply their own transaction fees, for which uu99 accepts no responsibility.
Withdrawals: Withdrawal requests from verified accounts are processed by uu99 within 15 minutes for mobile wallet methods during normal operating conditions. Bank transfer withdrawals are processed within 1–3 business days. The minimum withdrawal amount is ৳500. uu99 reserves the right to request KYC documentation before processing any withdrawal. Withdrawals will only be returned to the same payment method used for the original deposit wherever technically possible, as an anti-money-laundering safeguard.
Source of Funds: By making a deposit on uu99, you confirm that the funds originate from a legitimate personal source and that you are the authorised owner of the payment method used. uu99 reserves the right to request evidence of source of funds at any time. Deposits made from payment methods not registered in your name may be rejected and refunded.
Chargebacks: Initiating a chargeback or payment reversal against a legitimate uu99 deposit transaction is considered fraud and a material breach of these Terms. uu99 will contest all illegitimate chargebacks, suspend the associated account immediately, and may pursue recovery through appropriate legal or financial channels.
Transaction Reference Table
| Detail | Value |
|---|---|
| Currency | BDT (৳ Taka) |
| Min. Deposit | ৳500 (wallet) |
| Min. Withdrawal | ৳500 (wallet) |
| Deposit Speed (bKash/Nagad) | 1–3 minutes |
| Withdrawal Speed (bKash/Nagad) | Under 15 minutes |
| Bank Transfer Speed | 1–3 business days |
| Deposit Fee (uu99 side) | None |
| KYC Required | Before first withdrawal |
5. Bonuses & Promotions
uu99 offers a range of promotional bonuses to eligible players, including but not limited to: welcome deposit bonuses for new players, reload bonuses for existing players, free-spin awards on selected slot titles, cashback offers, tournament prize pools, and seasonal promotions tied to events such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). All promotions are subject to specific terms published on the corresponding offer page and to the general bonus rules outlined in this section.
Eligibility: Promotional offers are available to players who have a verified account, are in good standing, and meet any specific eligibility criteria stated on the offer page (e.g., minimum deposit amount, eligible payment method, first-time deposit requirement). uu99 reserves the right to exclude any player from any promotion at its sole discretion, particularly where bonus abuse patterns are detected.
Wagering Requirements: Unless explicitly stated as "no wagering" in the offer terms, all bonuses carry wagering requirements. The wagering requirement multiplier and eligible game list are displayed on the offer detail page before opt-in. Bets placed on excluded games while a bonus is active do not contribute to wagering progress. Slot contributions toward wagering requirements are typically 100%, while table games and live dealer games may contribute at a lower rate or not at all — exact contribution rates are specified per offer.
Withdrawal of Bonus Funds: Bonus balances and any winnings generated from bonus bets cannot be withdrawn until the full wagering requirement associated with that bonus has been met. Requesting a withdrawal of real-money funds while a bonus is active may result in the active bonus and associated winnings being forfeited. Players who do not wish to accept a bonus should contact support before making a deposit to ensure no bonus is automatically applied.
Abuse and Exploitation: uu99 operates a zero-tolerance policy toward bonus abuse. This includes, but is not limited to: opening multiple accounts to claim the same welcome offer, using low-variance betting patterns to artificially satisfy wagering requirements, coordinating with other players to meet bonus conditions, or exploiting technical errors in bonus crediting. Accounts found to be in breach of this policy will have bonuses and associated winnings voided and may be permanently closed.
6. Game Rules & Betting Conduct
All casino games offered on uu99 — including slot machines, RNG table games, live dealer games, virtual sports, and jackpot fishing titles — are governed by individual game rules supplied by the respective game studio or provider. These game-level rules are incorporated by reference into these Terms and Conditions. In cases of discrepancy between a game studio's published rules and uu99's platform-level terms, the studio's rules govern with respect to game mechanics and payouts, and uu99's terms govern with respect to account management, payments, and conduct.
Random Number Generators (RNG): All RNG-based games on uu99 use certified random number generation systems. Game outcomes are mathematically random and cannot be predicted, controlled, or manipulated by any party including uu99 itself. Published Return to Player (RTP) percentages represent the theoretical long-run average return for each game and are not a guarantee of individual session results.
Live Dealer Games: Live dealer tables are streamed in real time from certified studios operated by Evolution Gaming and Ezugi. Game outcomes are determined by physical actions (card deals, roulette spins) carried out by the dealer and captured on camera. In the event of a technical disconnection during a live game, uu99 will determine the outcome based on available game server records. If an outcome cannot be determined, the bet will be voided and the stake returned to the player's balance.
Sports Betting: Odds for cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers fixtures), virtual sports, and other available markets are set and managed by the uu99 trading team. All bets are accepted at the odds displayed at the time of bet placement. uu99 reserves the right to void bets placed at odds that were published due to a manifest error (e.g., a system error resulting in clearly incorrect odds). Players will be notified of any such void and their stake will be refunded.
Bet Cancellation: Once a bet is confirmed and accepted by the uu99 platform, it cannot be cancelled or amended by the player. This applies to all product types including pre-match sports bets, in-play bets, casino game bets, and virtual sports wagers. Errors in bet placement are the player's responsibility; uu99 will not void a bet solely because the player made a selection they did not intend.
Maximum Win Limits: uu99 may apply maximum win limits on specific games, bet types, or during specific promotional periods. Where a maximum win limit applies, it will be stated in the game rules or offer terms. Winnings above the applicable maximum win cap will be adjusted to the cap amount at the time of payout.
7. Prohibited Conduct
The following actions are strictly prohibited on uu99. Engaging in any prohibited conduct is a material breach of these Terms and Conditions and may result in account suspension, permanent closure, forfeiture of balances, and referral to law enforcement or financial authorities where applicable.
- Registering multiple accounts — creating, using, or benefiting from more than one uu99 account per individual.
- Identity fraud — registering using false personal information, another person's identity, or stolen documentation.
- Bonus abuse — exploiting promotional offers through multi-accounting, pattern betting, coordinated play, or any other method designed to circumvent bonus terms.
- Chargeback fraud — initiating a chargeback or payment dispute against a legitimate uu99 deposit after receiving services (game play, bonus funds) in exchange for that deposit.
- Collusion — coordinating with other players to gain an unfair advantage in poker, live tables, or any other competitive game format on uu99.
- Use of prohibited software — employing bots, automated betting scripts, artificial intelligence tools, screen-reading software, or any other automation that provides an advantage over standard human play.
- Exploitation of technical errors — deliberately taking advantage of bugs, glitches, software errors, or incorrectly displayed odds to generate artificially favourable outcomes. Any winnings derived from such exploitation will be voided.
- Money laundering — using uu99 as a vehicle for laundering funds obtained through illegal activity. Deposits must originate from legitimate personal income sources. uu99 cooperates with financial authorities and will report suspicious transaction patterns as required.
- Underage gambling facilitation — allowing, enabling, or permitting a person under the age of 18 to access or use your uu99 account.
- Harassment — directing abusive, threatening, discriminatory, or harassing communication toward uu99 support staff or other players via any platform channel.
Consequences of Prohibited Conduct
- Immediate account suspension without notice
- Permanent closure of all linked accounts
- Full forfeiture of real-money and bonus balances
- Voiding of all pending withdrawals
- Reporting to payment processors and financial institutions
- Referral to law enforcement where criminal conduct is suspected
8. Account Suspension & Closure
uu99 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms and Conditions, failure to complete KYC verification, suspected fraudulent activity, receipt of a chargeback, detection of multi-accounting, suspected underage access, or activity that uu99 reasonably believes poses a risk to the integrity of the platform or the safety of other players.
Player-Initiated Closure: You may request the closure of your uu99 account at any time by contacting the support team via live chat or by emailing [email protected]. Before submitting a closure request, ensure that any real-money balance has been withdrawn, as uu99 will process outstanding balances to your registered payment method following account closure, subject to KYC requirements being satisfied.
Responsible Gaming Closures: Players who request account closure for responsible gaming reasons — including self-exclusion due to problem gambling — will have their accounts closed immediately without a cooling-off period. uu99 will not solicit such players with marketing communications following a self-exclusion request. Details of self-exclusion tools and support resources are available on the Responsible Gaming page.
Effect of Closure: Upon account closure, your right to access the uu99 platform ceases immediately. Any bonus balances, promotional credits, tournament entries, or loyalty points held at the time of closure are forfeited without compensation. Real-money balances that have cleared all applicable wagering requirements will be returned to the player's registered payment method within a reasonable timeframe, subject to identity verification.
Inactive Accounts: An account that has had no login activity for a continuous period of 12 months may be classified as inactive. uu99 may apply a monthly administrative fee to inactive accounts after the initial inactivity period, deducted from the remaining real-money balance. Players will be notified by email before any such fee is applied. If the real-money balance reaches zero and the account remains inactive, uu99 may close the account. To reactivate an inactive account, log in and contact support if access is restricted.
9. Limitation of Liability
uu99 provides its platform on an "as available" basis. While we make every reasonable effort to ensure continuous, error-free operation of the platform, we do not warrant that the platform will be uninterrupted, fully secure, or entirely free from technical errors at all times. Scheduled and unscheduled maintenance windows may temporarily affect platform availability; uu99 will endeavour to communicate planned maintenance in advance via account notifications.
No Liability for Gambling Losses: uu99 accepts no liability for any financial losses incurred by a player as a result of gambling activity on the platform. All real-money wagers are placed voluntarily by the player. The inherent risk of financial loss is an acknowledged feature of gambling, and players accept this risk by choosing to participate in real-money games and betting markets on uu99.
Technical Failures: In the event of a technical failure that interrupts a game or bet — including server outages, network disconnections, or software errors — uu99 will make every reasonable effort to determine and honour the correct outcome based on available game server records. Where an outcome cannot be determined with reasonable certainty, the affected bet will be voided and the stake returned to the player's real-money balance. uu99 is not liable for any consequential or indirect losses arising from technical failures.
Third-Party Providers: Some games and services on uu99 are delivered by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment processors (including bKash, Nagad, Rocket, and Upay). uu99 is not liable for the actions, errors, or service interruptions of these third-party providers, though uu99 will work in good faith to resolve disputes involving third-party services on behalf of affected players.
Aggregate Liability Cap: To the maximum extent permitted by applicable law, uu99's total aggregate liability to any player in connection with any claim arising from use of the platform shall not exceed the total real-money deposits made by that player in the 30 days immediately preceding the event giving rise to the claim.
Indemnification: You agree to indemnify and hold harmless uu99, its affiliates, officers, employees, and service providers from and against any claims, damages, penalties, fines, or expenses (including legal costs) arising from your breach of these Terms and Conditions, your violation of any applicable law, or your infringement of any third-party right in connection with your use of the uu99 platform.
10. Amendments to These Terms
uu99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Updates may be required to reflect changes in platform features, payment methods, game offerings, regulatory guidance, or operational policy. All amendments take effect from the date they are published on this page, which is reflected in the "Effective" date displayed in the hero section above.
Notification of Changes: Where a change is material — meaning it significantly affects player rights, payment processing rules, or bonus conditions — uu99 will notify active players via account notification or registered email address at least 7 days before the change takes effect. For minor clarifications or non-material amendments, the updated terms will be published without advance notice, and the effective date will be updated accordingly.
Continued Use: Your continued use of the uu99 platform after any amendment takes effect constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you must cease using the platform and request account closure before the effective date of the change. Closing your account before the effective date of an amendment you disagree with allows you to withdraw any eligible real-money balance without being bound by the new terms.
Version History: While uu99 does not maintain a publicly accessible archive of previous versions of these Terms and Conditions, players who require a copy of the terms as they stood on a particular date may contact the support team at [email protected], and uu99 will make reasonable efforts to provide the relevant historical version.
Contact and Disputes: If you have a question about these Terms and Conditions, a complaint about the platform's conduct, or a dispute regarding a transaction, game outcome, or account decision, the first step is to contact the uu99 support team via live chat (available 24/7, response under 2 minutes) or by email at [email protected]. uu99 is committed to resolving player complaints fairly and promptly, typically within 5 business days of receipt of a formal written complaint.
Stay Informed
Check this page periodically for updates. The effective date at the top of the page always reflects the most recent revision. Material changes affecting your rights will be communicated via your registered account notification channel at least 7 days in advance.
Questions About These Terms?
Our support team is available 24/7 via live chat and can answer questions about any part of these Terms and Conditions in plain English. Response time is under 2 minutes. You can also write to us at [email protected] for formal inquiries.
Explore uu99 With Confidence
Now that you've reviewed our Terms and Conditions, you know exactly what to expect from uu99. The platform is built for Bangladesh players who value transparency, fast payments, and a secure gaming environment. For adults aged 18 and above only.